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- Job ID
- 66510
- Category
- Customer Service
- Date posted
- 08/10/2026
- Location
- Brisbane, Australia
Concierge | Bupa Optical Brisbane Adelaide St
Employment Type: 2 x Part time roles - 24 hours per week
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The purpose of this job is…
The Concierge is the first point of contact for customers and plays a pivotal role in creating a seamless and welcoming experience across both the Health Insurance and Optical and Hearing business units. The Concierge will act as the central wayfinding specialist ensuring customers are connected to the right service or solution efficiently and effectively. The role is also responsible for digitally empowering customers by supporting the adoption and use of digital tools, self-service bookings and cross referring between the two business units.
The Concierge contributes to an exceptional customer experience by reducing customer effort, supporting smooth customer journeys, and creating positive first impressions that strengthen customer relationships
What you’ll need to make it possible:
Deliver an exceptional first impression for all customers entering the store.
Welcome, triage and direct customers based on their needs.
Manage customer expectations regarding appointments and wait times.
Proactively identify customers requiring additional support.
Possess working knowledge of both Optical and Health Insurance services.
Guide customers between business units without requiring them to restart their journey.
Facilitate warm handovers between team members.
Assist customers in using digital tools, mobile applications, online booking systems, and self-service platforms.
Educate customers on available digital services and benefits.
Support customers to navigate and complete digital transactions confidently and independently.
Maintain presentation and readiness of customer-facing areas.
Support appointment coordination where required.
Capture customer insights and feedback to improve experiences.
Why you’ll love it?
A people-first culture that supports your health, happiness, and wellbeing.
Career growth opportunities through ongoing learning and internal pathways.
Exclusive benefits and discounts, including health insurance, tech, fitness, and lifestyle perks.
A workplace that recognises, rewards, and celebrates your success.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
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Bupa Beat
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“I came to Bupa from outside the sector, and within three years, I was leading care homes. That kind of growth? It’s rare. But here, it’s possible.”
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Drawn to purpose-driven work: Meet Penny
“I’ve always been drawn to purpose-driven work, and aged care offers that same sense of impact; the chance to make a difference to people’s lives every single day.”
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