Customer Support
Are you ready to be at the 💙 of it?
At Bupa, we specialise in well-being and have years of proven experience and expertise in healthcare. We believe in being good people and helping others whenever we can - because what makes our hearts beat is helping people live longer, healthier, happier lives and making a better world.
Our care puts customers at the heart of everything we do. We make a genuine effort to see the world through our customers’ eyes to make things easy, keep relevant to their needs and showing empathy and understanding.
Think beyond a conventional contact centre role
Our Customer Support team is Bupa’s concierge service, often the first interaction customers have with Bupa Australia.
In this role, you’ll guide people through policy options, introduce our products and health programs, and make navigating private health insurance simple.
As an agent, you’ll manage calls while navigating Bupa’s systems to deliver seamless service.
This is a full-time role (38 hours per week) on a rotating roster with hours between 8am and 8pm, Monday to Friday. Our hybrid teams work from home with a minimum 2 days per week in our Melbourne CBD or Brisbane CBD contact centres.
​Our commitment to your development:
In your first weeks, you’ll complete an immersive hybrid (in-office and remote) training program, combining virtual classrooms, e-learning, product knowledge, and our "Know-It" system to set you up for success.
Learning doesn’t stop there; our small team structure means regular coaching from dedicated trainers and Team Leaders to help you thrive in what can be a challenging role.
A career in Customer Service is also a launchpad to opportunities right across Bupa, giving you the skills and experience to grow wherever you want to take your career.
Is this a role for you?
In this kind of role, first and foremost you need to have a passion for helping people and be naturally empathetic.No two calls are the same and some will have you dealing with challenging or complex life-matters. You are someone who has a strong desire to help our customers, and you will ensure they are always satisfied.
Some other traits that will help you succeed here:
- A team player who is punctual and happy to step in for your teammates when needed
- Recent customer service experience in a related environment
- A quick learner that operates effectively in a disciplined virtual environment
- A mature attitude to your work, with sensitivity to our customers' confidential information
- Outstanding communication skills, both verbal and written
- Tech savvy with the ability to work across multiple IT platforms and screens effortlessly
- The ability to obtain NBN internet that has bandwidth of 50mbps or greater
Health and lifestyle benefits
We want you to live your healthiest, happiest life. Both inside and outside the office. Our team at Bupa have access to a range of fantastic benefits, such as:
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Subsidised privatehealthcarecover
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Subsidised travel, home and car insurance
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14 weeks of paid gender-neutral parental leave
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Discounts via our partnerships and loyalty programs
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Workplace Giving & Fund Matching programs
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Access to our health & wellbeing program
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Hybrid and remote working
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Study
assistance -
Professional development
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Refer-a-Friend
program -
Salary sacrificing options
We also offer a range of other leave options, including First Nations Cultural Leave, Community Service and Volunteering Leave, Gender Affirmation Leave, Family and Domestic Violence Leave, and the ability to purchase additional leave.
Bupa Beat
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From chef to care leader: Meet Guy
“I came to Bupa from outside the sector, and within three years, I was leading care homes. That kind of growth? It’s rare. But here, it’s possible.”
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Jenna’s story of building care that feels like a warm hug
“I’ve been at Bupa for nearly 18 years, and I’ve loved every minute of it. I’ve grown here, personally and professionally, through some of the hardest times in my life.”
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Drawn to purpose-driven work: Meet Penny
“I’ve always been drawn to purpose-driven work, and aged care offers that same sense of impact; the chance to make a difference to people’s lives every single day.”
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