Senior Compliance Manager, Conduct Risk

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.   

We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.   

The purpose of this role is: 

This is an opportunity to help shape and embed Bupa's Conduct Framework across our health insurance, healthcare and aged care businesses in Australia, New Zealand, and Hong Kong. 

The Senior Compliance Manager combines conduct risk advisory, assurance, risk assessment, data analysis, and executive/Board reporting. We're looking for someone who can interpret regulatory requirements, assess risk, and control effectiveness, and translate complex obligations into practical actions that support good customer outcomes. 

What makes this role unique is the breadth of exposure. You'll work across multiple industries, influence senior decisionmakers, help shape the practical embedment of a relatively new framework, and use insights from incidents, complaints, assurance activities, and data to drive meaningful change.

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. 

What is needed to make it possible? 

We're looking for a lawyer, compliance, or risk professional from a highly regulated environment. Exposure to Australian Consumer Law or other consumer protection frameworks would be valuable but is not essential. 

 In addition, you’ll bring to the role: 

• Experience leading or conducting risk assessments, assurance reviews, thematic reviews or compliance monitoring activities. 
• Strong analytical capability, with the ability to synthesise data, incidents, complaints, assurance outcomes and regulatory developments into meaningful insights and actions. 
• Exceptional written communication skills, including experience preparing high-quality reporting for executive, Board or regulatory audiences and distilling complex issues into clear, concise recommendations. 
• Strong stakeholder engagement skills, with the ability to influence, challenge and partner effectively with stakeholders at all levels. 
• Sound judgement, intellectual curiosity and exceptional attention to detail, including the ability to identify what matters most, articulate a clear "so what", and work within strict reporting, word count and governance requirements. 
• A collaborative style that reflects Bupa's values of Brave, Caring and Responsible. 

This hybrid position is offered as permanent, full-time and may be based at our Melbourne, Sydney or Brisbane offices.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.